Friday, December 24, 2010

Another Grilled Chicken Salad?: Flying J and Denny's

Although the sky was looking ominous we had so far managed to escape any real snow. However, the weather reports they were still predicting heavy snow so we decided to drive as far as we could while we still had light, waiting until after dark before we stopped for dinner.

Flying J Convenience Store
Beaverdam, OH

I remembered stopping at the giant Flying J stations when traveling out west. I recall the Country Market Restaurant and Buffet as being a regular presence and popular stop for truck drivers at most of those Flying J's so was somewhat surprised to see their current affiliation with Denny's. I don't think I have been to Denny's since high school, when in the pre-Starbucks era it was one of the only places to go with friends after a movie or concert.

Flying J Convenience Store
Beaverdam, OH

Flying J merged with Pilot in June 2010. According to the website, this gives them a combined 550 Interstate travel centers and plazas across the United States and Canada catering to both motorists and professional drivers. It was almost 8 PM, and with the exception of a few snow flurries just south of Cincinnati we had still managed to escape the predicted storm, so we decided to stop at the Flying J in Beaverdam, OH.

Flying J Convenience Store
Beaverdam, OH

Like the Pilot we visited earlier today, the convenience store was bright, clean, organized and stocked with a good selection of both healthier options and typical snacks. Fresh fruit, although limited to apples and bananas at this time of the day, was displayed in baskets. The coffee, hot oatmeal and tea bar were identical to the one at Pilot. The refrigerated cases were almost equally divided between those that stocked milk, juice, and water as those with soft drinks and energy drinks. An entire case was devoted to sandwiches, sliced lunch meets, cheese and other food items.

Flying J Convenience Store
Beaverdam, OH

A feature we had not noticed at many other truck stops was the Hot Fresh Food & Convenience counter at the front of the store. In addition to both whole and sliced pizza there was a selection of hot food items such as chicken, burritos, sausages and other items as well as refrigerated fresh sandwiches.

Flying J Convenience Store
Beaverdam, OH

The fresh pizza's, although lacking in variety and any apparent vegetables looked similar to what you would find at any take-out pizza chain.

Human Trafficking Poster
Flying J Convenience Store
Beaverdam, OH

Although you hear a lot about prostitution at or around truck stops, we did not see any signs of this, although I was conscious of feeling watched on occasion by male management staff when I was wandering around a few of the truck stop convenience stores. I saw this awareness poster regarding human trafficking in the women's washroom, which made me think about this very real but hidden problem.

While prostitution and human trafficking may be an almost invisible part of life on the road as seen through the eyes of a motorist, the use of energy shots was promoted everywhere. From posters such as this, to prominent displays and specials in the truck stops, it would appear that energy shots are a common part of life on the road.

Flying J
Beaverdam, OH

As we were now hungry, we decided to give Denny's a try. I have to admit that I was not expecting much. As we approached the hostess station, we overheard a trucker asking what happened to the Country Market Buffet? He did not appear to be happy with the change in environment, food choices or prices. His sentiments seem to be shared by other drivers as evidenced by a post on Life on the Road - Trucking News Blog.

Denny's had a varied menu and promoted their $2, $4, $6, and $8 Value Meals prominently with banner signage at the front entrance as well as through their menu insert. The Value Meal offerings included such choices as a Cheese Quesadilla, or Biscuit and Gravy with Hash browns or an Egg for $2; Fried Cheese Melt, Buffalo Chicken Wings, or All You Can Eat Pancakes for $4; a Nacho Salad, Pulled Barbeque Chicken Sandwich, or Classic Burger for $6; and a Bacon Chipotle Chicken Skillet, Fried Shrimp Platter, or Spicy Cowboy Chopped Steak for $8.

While most of the Value Meal items were high in fat and calories, the main menu had a small selection of "Fit Fare" choices all with less than 15 grams of fat, including a Veggie Burger for $7.99, Lemon Pepper Grilled Tilapia for $10.59, Sweet & Tangy Barbeque Chicken for $8.99, and Chicken Deluxe Salad for $8.49. In addition to French Fries, Coleslaw, Hash Browns, Onion Rings and other typical side dishes they offered Tomato Slices, Red-skinned Potatoes, Sauteed Spinach, Dippable Veggies and Green Beans.

Deluxe Chicken Salad
Denny's / Flying J
Beaverdam, OH

Denny's provides nutritional information on their website, however, interestingly they do not promote their Fit Fare menu anywhere on the site. I ordered the Deluxe Chicken Salad with the grilled chicken and lemon wedges instead of salad dressing. The menu illustration depicted a Crispy Chicken Salad, however, to meet the Fit Fare guidelines of less than 15 grams of fat one would need to order the grilled chicken, fat free dressing and skip the bread.

Sweet & Tangy Barbeque Chicken
Denny's / Flying J
Beaverdam, OH

Phil ordered the Sweet & Tangy Barbeque Chicken. The menu illustration shows a close-up of a a large plump chicken breast with fiesta corn and mashed potatoes. The meet the Fit Fare guidelines the menu states you need to skip the bread that automatically comes with the meal and order the tomato slices and corn.

Both our meals were nicely prepared, the salad and vegetables were fresh and the generous serving of chicken moist and nicely flavoured. My salad rated among one of the better salads I had experienced on our trip and overall our meals were competitive with quality and price one would expect in a corporate chain family restaurant.

While we noticed a few truckers in the restaurant, most of the other diners appeared to be locals on the way home from Christmas Eve church service. After a couple of days on the road, I am starting to see why restaurants like Denny's may not appeal to truck drivers. Denny's felt like a chain restaurant, friendly and functional, but lacking the sense of comfort and familiarity we witnessed in the more traditional truck stop restaurants. No one called us Hon, Sugar, Sweety, or Dear. The waitress did not ask us our names and use them each time she stopped by our table. She did not ask us where we were from or where we were going. Prices were affordable and the menu varied, but there was no buffet or salad bar option allowing for a quick and hearty meal. And our booth kept us separated from adjoining tables, preventing any casual communication with other lone diners.

We were starting to appreciate that truck stops were not just about food and gas and a place with a few services; these spaces needed to function as a temporary and somewhat familiar home. A place where truckers could have their own space even if just for a few minutes, or an hour or two. It was a place to relax, to chat, to hang out, and refuel. We could see that places like Denny's or Wendy's or any of the corporate chains are not going to easily fulfill these needs in their current configuration or standard business model. And from our limited insider / outsider vantage point it is the truck drivers that are going to lose.

3 comments:

  1. I opened and worked at a Denny's in the Flying J truck stops. I absolutely hated it, it seemed that all the clientele we got were truckers. I have never had anything against truckers, never had any pre-dispositions of them, until I started to serve as a waiter at this Truckstop Denny's. For a whole year I, and my fellow co-workers realized that most... NOT ALL ... but most truckers do not know HOW to tip, or even leave a TIP at all. So as someone who is making $3.90 an hour, and trying to pay bills off of tips, I heavily despise most truckers now. These men and women need a fuckin class on tipping etiquette. Here is a genral rule of thumb, tip at least more than what the tax is on your check, because, as servers, we are PAYING YOUR TAX when we claim our tips at the end of the day, meaning come income tax time If i did not make enough to cover your tax i end up paying taxes for YOU ! Most of the sorry ass truckers we get in that restaurant, do not tip, and if they do its a fckin dollar ... 1 fckin dollar ? seriously ? To say the least, i despise truckers now. Go get some education and learn math. Seems like most truckers are from the south for some reason, and they bring that 'confederate' type attitude with them to other places across the country, well news flash people ! the South lost... for a damn good reason. Go get educated, and dont take out your ignorance on some truckstop employee who makes peanuts for money. Cheap Bastards.

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  2. Good review, the pizzas look better than Dominoes. As for the comment above me, that made me mad. My father in-law is a long haul truck driver. He makes as much money as surgeons do. It is not that they dont know how to tip, but they dont usually have any cash. They always pay by credit. They also dont find it important to keep cash on hand as they are always on the road. I would like to point out that my father-in-law is a wonderful well educated man. Not all truckers fall into the redneck southern stereotype. To take your frustration on one group of people of a certain professionalism is just as bad as being racist. shame.

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  3. This is for the waiter/waitress who has a bad attitude towards truckers. I've been on both sides of the lunch counter. I worked for two years at what is now a TA truck stop in the restaurant. And I ALWAYS made good money on tips. Easily, $100 a day, over my hourly pay. With 3 kids at home to support, I needed that. And I was grateful to God for my job, and to my customers, especially the truckers. They were the best customers, for the most part.

    You get back from most people what you put out. Even thru the tough times in my life, I've found that looking for the good in people & giving my best to my job helped keep things in perspective. And my customers showed their appreciation for my effort by tipping well.

    When I left that job, I went to truck driving school. The job I'd visualized as easy & adventuresome, was in reality, a lot of long, hard hours, with plenty of hard work involved. You want to moan & groan about your low pay? You have no idea!

    To the commenter above, your father in law probably makes those six digit income figures on PAPER. But after all the expenses come out, the fuel bought, the lumpers paid, the truck wash, the showers, the paid parking, etc., an owner operator doesn't make any more than you, the sniveling waiter. Oh, and guess what. While you get to go home to your own warm bed every night, cook your own food if you like, and kick back for a few hours in front of the tv set, your friendly hard working trucker is working 70 hours in the week. He/she barely gets home time, rarely gets to prepare their own meals, & doesn't have time for tv. He's busy at 3 am delivering food & clothes, plus everything you ever thought of, to your local Wal-Mart so it will be on the shelves when you get there.

    For all your whining, I'd bet you don't hesitate to buy the stuff when it gets to your store. Thank you very much.

    I think you don't belong in a service job. Evidently, when you started at Dennys at the truck stop, you expected someone other than truckers. Maybe movie stars? You need to improve your attitude. As they say, If you can't stand the heat, get out of the kitchen!

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